Refund Policy

Effective Date: April 1, 2025

Digital Content — No Refunds

All digital content purchases are final and non-refundable.

Because our virtual tour experiences are digital products delivered immediately upon purchase, we do not offer refunds, exchanges, or credits for any reason once a purchase has been completed. We encourage you to review all destination descriptions before purchasing.

Technical Issues

If you are unable to access your purchased content due to a technical issue on our end, please contact us at bonnevillemarinertours@gmail.com within 7 days of purchase. We will make every effort to resolve the issue.

Merchandise

For physical merchandise purchased through our Shopify store:

• Damaged or defective items may be returned within 14 days of delivery for a replacement or store credit
• We do not accept returns for items that have been used, worn, or altered
• Return shipping costs are the responsibility of the customer unless the item arrived damaged
• To initiate a merchandise return, contact bonnevillemarinertours@gmail.com

Bundle Purchases

Bundle packages (Trail Pass, Full Trail) are treated as a single digital purchase and are subject to the same no-refund policy.

Questions

For any questions about your purchase:
bonnevillemarinertours@gmail.com